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Powell Industries, Inc. Service Operations Director in Houston, Texas

The Service Operations Director delivers the highest quality customer service and profitable growth through leadership and development of a team. They will create an environment to achieve ultimate customer loyalty.

Providing leadership while setting and achieving assigned goals in the profitable installation, maintenance and repair of products and the growth of the service.

Essential Responsibilities:

  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
  • Drive business results and manage customer relationships within area of responsibility.
  • Own operational processes (NPS, on time delivery, overtime management, utilization).
  • Lead and cultivate a culture of safety and integrity.
  • Develop strong customer relationships and serve as the interface between customer and all organizations creating one face for the customer.
  • Proactively identify customer needs and develop and implement customer specific solutions.
  • Lead service delivery which continuously surpasses customer expectations.
  • Leverage internal relationships to enhance business performance and customer experiences.
  • Promote a safe working environment and ensure compliance with applicable HSE policies and procedures.
  • Drive change initiatives as required to improve efficiencies and execute on business commitments.


  • Bachelors degree and minimum five years of leadership experience or equivalent (defined as High School Diploma/GED and eight years progressive experience with leadership and technical support).
  • Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit.
  • Ability to develop and execute multiple priorities and approaches to meet objectives.
  • Exceptional interpersonal skills.
  • Willingness to travel.

Desired Characteristics:

  • MBA or masters degree and prior field sales or field service experience.
  • Direct customer relationship experience.
  • Experience with LV/MV switchgear solutions.
  • Experience in energy, oil & gas, power generation or equivalent industrial service solutions.
  • Proven leadership and an ability to orchestrate resources and motivate teams.
  • Experience in managing a large P&L.
  • Strong business acumen.
  • Leadership skills that build a connection to the workforce through personal involvement, inclusivity, and trust.
  • Proven ability to influence and drive change through exceptional written and verbal communication skills.
  • Demonstrated ability to lead change to achieve goals while being sensitive to culture and team.
  • Understanding of customer/marketplace and drivers that influence customer behavior.
  • Previous direct report management or leadership experience.
  • Ability to lead team to solve complex issues within functional area and/or area of expertise.
  • Ability to develop and execute multiple priorities and approaches to meet objectives.
  • Proven ability to effectively communicate and collaborate across a distributed workforce.